Job Description :
- Identifying the development or adjustment of payment information systems by referring to the bank’s business and product strategies
- Reviewing the Business Requirements Document (BRD) and Product Requirements Document (PRD) created by local product teams
- Collaborating with stakeholders related to new products
- Establishing standards and procedures related to operations within Payment Operations
- Evaluating and monitoring agent performance, providing training, and implementing corrective measures to enhance team productivity.
- Preparing and generating monthly reports for agents to support team performance evaluation
- Socializing and updating agents about the policies and performance standards applied and ensuring they understand and adhere to these guidelines to achieve team objectives
Requirements :
- Bachelor’s degree in any major, preferably Accounting/ Management/Business Administration
- Min. 8 years relevant experience in banking industry
- Understand the regulations and business processes in the banking industry
- Excellent communication skills both in Bahasa Indonesia and English.
- Having Risk Management certification related to finance.
- Understand banking systems & cyber security
