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Department Head, Customer Operations Support

Ditutup
5-7 Juta
Penuh Waktu

Job Description :

  • Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) within the customer operations support department
  • Developing detailed project plans to guide team of customer operations support and revising based on changing needs and requirements
  • Identifying and assigning project tasks based on the skill sets, experience and strengths of team members
  • Evaluating SOPs accordingly and monitoring the overall performance with key metrics (accuracy, call-waiting time etc.) of customer operations support department
  • Maintaining knowledge management system and facilitates knowledge sharing across projects
  • Responsible for identifying and leveraging cost-effective resources for project delivery within customer operations support department
  • Prepare weekly/monthly/yearly reports for different departments or upper management

Requirements :

  • Bachelor’s Degree
  • Minimum of 5 years or relevant experience as Project Management Office (PMO) or Data Analyst or Business Process Improvement at the call center industry or banking/financial technology
  • Excellent organizational and leadership skills with knowledge of performance evaluation & customer service metrics
  • Excellent communication skills both in Bahasa Indonesia and English
  • Working knowledge of project management software tools such as Microsoft Excel, Google Sheet and other relevant applications
  • Based in Solo, Surakarta
PERHATIAN! Seluruh tahapan proses rekrutmen di PT Bank SeaBank Indonesia tidak dipungut biaya apapun. Perusahaan tidak pernah meminta sejumlah uang atau imbalan dalam bentuk apapun dalam proses rekrutmen.

Deadline:

31 Dec 2024 23:59

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