Job Responsibilities :
- Lead and execute key strategic projects to improve operational efficiency and delivery quality across the network
- Develop project plans, define milestones, and manage timelines to ensure successful delivery
- Collaborate cross-functionally to implement and monitor process changes
- Oversee daily operations within the control tower to ensure smooth logistics flow and prompt response to disruptions
- Analyze and optimize control tower metrics to identify areas for improvement and mitigate delays or issues
- Monitor and report on quality metrics such as loss and damage rates, return rates, and delivery accuracy
- Identify trends and develop actionable insights to address quality concerns in the delivery process
- Work closely with operations and customer service teams to implement corrective actions
- Use data-driven insights to propose and implement solutions that enhance delivery quality and operational efficiency
- Lead continuous improvement initiatives, including root cause analysis and corrective action plans
- Partner with cross-functional teams (e.g., logistics, customer service, procurement) to ensure the alignment of quality and project goals
- Provide regular reports and updates to management on project status, quality metrics, and improvement initiatives
Minimum Qualifications :
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 3+ years of experience in logistics, supply chain management, or consulting, with a focus on project management and process improvement.
- Strong analytical and problem-solving skills with the ability to synthesize data and provide actionable insights.
- Solid understanding of key logistics metrics and performance indicators (e.g., on-time delivery, loss and damage, return rates).
- Excellent communication and collaboration skills to engage with internal teams and external stakeholders.
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Preferred Qualifications :
- Prior experience in a control tower environment and monitoring logistics metrics is highly preferred.
- Consulting experience with a focus on logistics or supply chain.
- Knowledge of inventory management systems and control tower operations
