Responsibilities :
- Conduct the standards and procedures that apply in communicating with customers
- Processing customer request, clarifying information and resolving every problem, to provide alternative solutions related
- Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed
- Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers
- Following up on complaints/feedback submitted by customers to be followed up (either directly carried or in place or escalated to relevant units)
- Maintain and improve the quality of service by following the guidelines in order to meet quality standards as stated in SOP/TGU
Requirements :
- 0-1 years of experience in Customer Operations or related positions
- Minimum Diploma from any fields
- Must be willing to work in shifts
- Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat
- Customer orientation and ability to adapt/respond to different type of characters
- Good communication and presentation skills
- Placement Yogyakarta
