Job Description :
- Managing teams of customer service representatives.
- Developing and implementing service strategies, monitoring key performance metrics.
- Resolving complex customer issues, and ensuring high levels of customer satisfaction.
- Providing leadership and guidance to lower-level managers to optimize customer service delivery across the organization.
- Developing and executing strategic initiatives to optimize the customer journey across all touchpoints.
- Analyzing customer data to identify pain points.
- Leading cross-functional teams to implement improvements that drive customer satisfaction, loyalty, and advocacy, ultimately contributing to business growth.
Requirements :
- Bachelor’s degree or equivalent experience from all majors.
- Having min. 3-5 years’ in the related fields (customer experience).
- Experience as the leader of big team & product manager/owner are plus point.
- Strong communication, interpersonal, and leadership skills.
- Proven knowledge and execution of successful development strategies.
- Familiar with data analyzing & strong in problem solving.
- Fluent in English both written and spoken.
Benefits :
- Career Growth
