Job Description:
- Ensure optimal performance of Partner by monitoring and evaluating Collection partner effectively
- Analyze Partner Performance metrics such as Recovery rates, Collection activity efficiency and Customer Feedback
- Provide Regular reports on Collection Partnership to management
- Identify areas for improvement and with with partners to optimize collection processes
- Collaborate with Internal Collection QA to act as the primary point of contact to deliver the QA result, and resolutions of disputes between the Company and Partners
- Identify QA findings from reports that need to be submitted to Loan Channeling/Joint Financing partners
- Convey QA findings to relevant departments in Loan Channeling/Joint Financing partners
- Coordinate with all partners regarding data requests related to QA Loan Channeling/Joint Financing sampling to be fulfilled by each partner
- Monitoring and repairs carried out by partners is in accordance with bank standards and regulations
Requirements:
- Minimum 2 years of experience in banking product operations/business, especially Loan Channeling/Joint Financing
- Minimum Bachelor’s Degree in any major
- Understanding the provisions and business processes in the banking industry
- Able to use data processing tools and operate Microsoft Office, especially PowerPoint and Excel
- Excellent verbal, written, and interpersonal communication skills
- Good time management skills
- Able to analyze data trends and anomalies
- Strong negotiation and relationship management skills
- Experience in working with third party Collection Partner, Agencies or Financial Institutions
- Understand regulations and code of ethics related to the applicable billing
