Responsibilities :
- Providing support activities and information to dealer and customers which concern to complicated technical problem
- Supporting and advising technical problem to dealer through technical system such as Argus, telephone, and e-mail
- Supporting and find out solution on site with dealer in case cannot fix the problem
- Analyzing complicated problem and find out the solution from several source information
- Contacting and requesting support from Technical Support in case the problem cannot be fixed
- Following up the case to ensure that the problem has been fixed
- Preparing technical report to dealer manager
- Collecting new interesting problem to create Field Service Bulletin distribute to all dealer and importer to acknwoledge and follow the correct solution
Requirements :
- Diploma degree’s from Heavy Equipment Engineering is a must
- Having minimum 1 year experience in Trucks, Heavy Equipment, or Automotive Industry will be an advantage but Fresh graduates are welcome to apply
- Strong attention to detail and good with numbers
- Good attitude, honest and strong integrity
- Willing to work in North Jakarta
