Key Responsibilities:
- Provide first- and second-line support for all IT-related incidents and service requests.
- Troubleshoot and resolve hardware, software, network, and peripheral issues.
- Set up, configure, and maintain desktops, laptops, printers, and other equipment.
- Assist with installation and updates of software and operating systems.
- Monitor system performance and conduct routine maintenance.
- Document technical procedures, support solutions, and user guides.
- Escalate unresolved issues to appropriate technical teams or vendors.
- Support remote users through VPN, remote desktop tools, or mobile device management.
Requirements:
- Associate or Bachelor’s degree in IT, Computer Science, or a related field—or equivalent experience.
- 1–2 years of experience in IT support or help desk environment.
- Strong knowledge of Windows and/or macOS, Microsoft Office 365, and common IT tools.
- Excellent interpersonal and communication skills.
