Job Description :
- To supervise an assigned team of Know Your Customer (KYC) agents in performing reviews for prospective customers by confirming KYC data requirements. Know Your Customer is a guideline in financial services that must be complied with to ensure and verify identity, suitability, and risks in maintaining business relationships.
- Daily monitoring of KYC BAU and performance (including SLA tracking and monitoring) and take necessary actions to maintain service standard to customers while at the same time keeping the level of compliance to the applicable procedure.
- Managing appropriate resource levels to fulfill required operational needs.
- Maintain appropriate escalation procedure.
- People management, particularly in the areas of developing, grooming, and coaching team members.
- Involvement in process improvement within onboarding KYC area
Job Requirement :
- Bachelor’s degree with previous experience in financial institution/industry is required (min. 3 years)
- Previous experience in managing team (min 1 year) is highly preferred
- Previous experience in KYC role/contact center/frontline will be advantageous
- Possess risk management certification level 1 is preferred
- Strong verbal, written, and interpersonal communication skills
- Ability to recognize risks and make decisions based on data or known guidelines
